Terms & Conditions

1. Acceptance of Terms

By accessing or using GaitPe's platform, you confirm that you are at least 18 years of age, legally capable of entering into binding contracts, and agree to comply with these Terms and Conditions and all applicable laws and regulations.

2. GaitPe Partner Agreement

2.1 Eligibility

To become a GaitPe partner (Agent/Retailer), you must:

• Be an Indian resident aged 18 years or above
• Have a valid Aadhaar card and PAN card
• Have an active bank account in your name
• Have a registered business or shop (preferred)
• Complete the mandatory KYC verification process

2.2 Partner Obligations

As a GaitPe partner, you agree to:

• Use the platform only for legitimate, lawful financial transactions
• Not facilitate money laundering, fraud, or any illegal activity
• Maintain sufficient wallet balance to serve customers
• Display GaitPe branding and charges transparently to customers
• Report suspicious transactions to GaitPe immediately
• Keep your login credentials confidential and not share them with anyone

3. Services and Availability

GaitPe provides digital payment services including AEPS, DMT, mobile recharges, utility bill payments, insurance, and other financial services. We strive to maintain 99.9% platform uptime but do not guarantee uninterrupted service due to technical maintenance, network issues, or events beyond our control.

4. Commissions and Payments

4.1 Commission Structure

Commission rates are determined by GaitPe and are subject to change with prior notice. Current commission rates are available on your partner dashboard. GaitPe reserves the right to modify commission rates, and changes will be communicated at least 7 days in advance.

4.2 Settlement

Commissions earned are credited to your GaitPe wallet in real-time or T+1 depending on the service. Wallet withdrawals to your registered bank account are processed within 2 business days.

5. Prohibited Activities

The following activities are strictly prohibited on the GaitPe platform:

• Fraudulent transactions, fake customer entries, or fictitious transactions
• Using GaitPe for hawala transactions or unaccounted cash movements
• Multiple registrations by the same individual
• Sharing your login ID or OTP with third parties
• Charging customers unauthorized or inflated service fees
• Reverse engineering or attempting to breach our security systems

6. Account Suspension and Termination

GaitPe reserves the right to suspend or permanently terminate your account if we detect fraudulent activity, violations of these terms, suspicious transaction patterns, or non-compliance with KYC/AML requirements. Pending commissions may be withheld during investigation periods.

7. Liability Limitation

GaitPe's liability is limited to the transaction amount directly involved in a dispute. We are not liable for indirect losses, loss of business, loss of profits, or consequential damages. GaitPe is not responsible for losses arising from unauthorized access due to partner negligence (e.g., sharing credentials).

8. Dispute Resolution

Transaction disputes must be reported within 48 hours of the transaction date. GaitPe will investigate and respond within 7 business days. Unresolved disputes are subject to arbitration under the Arbitration and Conciliation Act, 1996, with jurisdiction in New Delhi.

9. Governing Law

These Terms are governed by the laws of India, including the Information Technology Act 2000, Payment and Settlement Systems Act 2007, Prevention of Money Laundering Act 2002, and RBI guidelines.

10. Contact for Legal Queries

For legal notices or compliance queries, contact: info@gaitpe.in or write to A-27 VANSH PLAZA ,1st Floor OLD PLOT, NO. 35&36, LAXMI NAGAR, East Delhi. NEW DELHI- 110092.